How can we help you?

Here you will find the answer to the most frequently asked questions that come in to LIVI's support

Can I receive an NHS referral for secondary care through LIVI?

For patients eligible for the LIVI NHS service:

Yes. If your GP believes that you are in need of further secondary care they will refer you to see an NHS specialist.

You will receive a message to your inbox in the LIVI app confirming the referral following the consultation and detailing further instructions.

If you are a patient registered with one of our partner surgeries in Surrey:

All referrals in the Surrey area are sent for review to the Referral Support Service (RSS). The RSS will send referrals for community services on to the selected service. The service will then contact you to arrange an appointment.

For all hospital referrals, you may receive a call from the RSS team to discuss the options available to you. If the RSS team are unable to contact you, they will book your appointment on your behalf. Your appointment can be changed if it is not at a convenient time.

We recommend calling the Referral Support Service in 2-3 working days to find out if your referral has been successful on 01372 232500, lines are open 8:00-5:00 pm Monday-Friday.

As an NHS patient through LIVI, you can also obtain a private referral. For private referrals, you will be sent the details via an inbox message to your LIVI app which you can then print or email if you wish to do so.

For patients using the LIVI private service:

We can issue a private referral, which can be used to see a private provider of your choice. You will be sent the private referral via an inbox message to your LIVI app which you can then print or email if you wish to do so.

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