How can we help you?

Here you will find the answer to the most frequently asked questions that come in to LIVI's support

Can I receive an NHS referral for secondary care through LIVI?

For patients eligible for the LIVI  NHS service:

Yes, you can receive an NHS referral for secondary care through LIVI. 

Information about the referral and details of who to contact will be sent to you in the LIVI app after your consultation.

Please note, NHS referrals are processed between 9am and 6pm, Monday to Friday.

 

For patients using the LIVI pay-as-you-go service (when it resumes):

You cannot get a referral back into NHS services if you are using the LIVI pay-as-you-go service.

We can issue a private referral, which can be used to see a private provider of your choice. You will be sent the private referral via an inbox message to your LIVI app which you can then print or email if you wish to do so. Please note, private referrals are processed between 9am and 6pm, Monday to Friday.

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