How can we help you?

Here you will find the answer to the most frequently asked questions that come in to LIVI's support

Can I receive an NHS referral for secondary care through LIVI?

All referrals in the Surrey area are sent for review to the Referral Support Service (RSS). The RSS will send referrals for community services on to the selected service. The service will then contact you to arrange an appointment.

For all hospital referrals, you may receive a call from the RSS team to discuss the options available to you. If the RSS team are unable to contact you, they will book your appointment on your behalf. Your appointment can be changed if it is not at a convenient time.

We recommend calling the Referral Support Service in 2-3 working days to find out if your referral has been successful on 01372 232500, lines are open 8:00-5:00 pm Monday-Friday.


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