How can we help you?

Here you will find the answer to the most frequently asked questions that come in to LIVI's support

Can LIVI see my medical history?

For patients eligible for LIVI NHS service:

Whilst booking a GP appointment through LIVI, you will be asked to give your consent to allow your NHS GP access to your medical records. Your GP can then view your Summary Care Record and medical history via the NHS electronic health record system.

For patients using the LIVI private service:

The GP will have access to all LIVI private medical record notes from previous LIVI consultations. The GP will not have access to your NHS medical record.

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