How can we help you?

Here you will find the answer to the most frequently asked questions that come in to LIVI's support

How do I retrieve my fit (sick) note?

The fit note will be sent to your inbox in the LIVI app, attached as a PDF file.

Open the app and click on the inbox tab at the bottom of the screen. By clicking on the message, you will now be able to see the fit note on the screen in your phone or tablet.

Click on the fit note again. You will now get an icon in the lower left corner (a square with an arrow in). Click on it and you will see the different options. You can then choose to print or email the fit note.

Please note fit notes are processed between 9 am and 6 pm Monday - Friday.

If you have any issues with obtaining your fit note please email LIVI support on support@livi.co.uk or call 020 3870 3029.

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