How can we help you?

Here you will find the answer to the most frequently asked questions that come in to LIVI's support

Can I be referred for a physical GP appointment?

If you are a patient registered with one of our partner surgeries in the North West of England:

If your GP believes that you are in need of further primary care then they will refer you for a physical GP appointment at your local NHS GP surgery.

Following your consultation, you will receive information about the referral to your inbox in the LIVI app.

If you are a patient registered with one of our partner surgeries in Surrey:

If your GP believes that you are in need of further primary care then where possible they will book you in for a physical GP appointment in your area with a local NHS GP hub. If you are in need of urgent care, the GP will advise you to go to your nearest urgent care centre.

If you are a patient using the private service:

Unfortunately we are unable to direct patients to an appointment at a GP surgery. However, if you are in need of urgent care you may be advised to go to your nearest urgent care centre.

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