How can we help you?

Here you will find the answer to the most frequently asked questions that come in to LIVI's support

How long is the waiting time at LIVI?

The waiting time for a drop-in meeting with LIVI may vary, but usually does not exceed 30 minutes during opening hours. There are usually longer waiting times in the morning and in the afternoon, and somewhat shorter waiting time in the middle of the day.

 If you choose to book the next available appointment you will be put into a drop in queue and given an estimated waiting time, please be aware this may exceed by 30 minutes.

 If you are using the LIVI private service and the waiting time exceeds 30 minutes you may be entitled to a partial or full refund. To request a refund please contact LIVI support on 033 0808 2074 or email on support@livi.co.uk.

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