Livi's app is available on iOS (v.15.0 or later) and Android (v.7.0 or later).
You also need a valid photographic ID to register on the Livi app, as well as strong internet connectivity for the GP consultations.
If you can't seem to log in to your Livi app or the app doesn't seem to work as it should, there are a number of things you can try yourself.
Verify that your operating system on your phone/tablet is supported by Livi's app.
Make sure you have a strong internet connection. If you are not using a wifi connection, make sure you have allowed the Livi app to use your mobile data (in Settings).
- You can also try to update the Livi app via the App Store or Google Play, and restart the app.