If you can't seem to log in to your LIVI app or the app doesn't seem to work as it should, there are a number of things you can try yourself.
- Verify that your operating system on your phone / tablet is supported by LIVI's app.
- Make sure you have a strong internet connection. Also, if you are not using a wifi connection, make sure you have allowed the LIVI app to use your mobile data (in Settings).
- You can also try to update the LIVI app via the App Store or Google Play, and restart the app.
If the problems persists, please contact LIVI Support for further assistance. LIVI Support is open from 9:00 am to 5:00 pm on weekdays, but closed on holidays. We will try to respond to your message within 24 hours on weekdays.