How can we help you?

Here you will find the answer to the most frequently asked questions that come in to LIVI's support

The Livi app does not work, what should I do?

If you can't seem to log in to your Livi app or the app doesn't seem to work as it should, there are a number of things you can try yourself.

  1. Verify that your operating system on your phone / tablet is supported by Livi's app.

  2. Make sure you have a strong internet connection. Also, if you are not using a wifi connection, make sure you have allowed the Livi app to use your mobile data (in Settings).

  3. You can also try to update the Livi app via the App Store or Google Play, and restart the app.

If the problems persists, please contact Livi Support for further assistance.

Livi Support is open: Monday - Friday 9am-6pm; Saturday - Sunday 8am - 4pm



If you have an urgent matter or if your question concerns a GP appointment that already took place, we recommend that you contact us by phone.
Phone number: 020 3870 3029
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