How can we help you?

Here you will find the answer to the most frequently asked questions that come in to LIVI's support

How do I register myself on the LIVI app?

Search for, and select your NHS GP practice.

  1. If it’s your first time using LIVI, you will be asked to search for and select your NHS GP practice before you can book an appointment. This is so we can see if you are eligible for the free NHS LIVI service that we offer in partnership with local GP practices.
  2. You can search by the practice name, town or postcode. Click on your GP practice to select it. The app will tell you if you are eligible for our NHS service, in partnership with your GP practice.
    N.B. We will not ask you to de-register or leave your current surgery.
  3. If you are eligible, you will be able to go ahead and book a free NHS GP appointment through LIVI.

 If you believe your NHS GP surgery is one of our LIVI partner practices and you cannot find it on the app, please contact LIVI support on or call us on 020 3870 3029.

Details and identity verification.

  1. After selecting your GP practice, enter your date of birth, gender and your maiden name if applicable.
  2. Then follow the steps to verify your identity. You will be required to add a photographic ID document (passport, driving licence or residency card) and take a photograph of yourself.
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