How can we help you?

Here you will find the answer to the most frequently asked questions that come in to LIVI's support

Can I get repeat prescriptions through LIVI?

In general, LIVI GPs do not issue routine repeat prescriptions. However, in an emergency, LIVI GPs are able to issue an emergency supply of medication for a maximum of 7 days, if the GP decides that the request is appropriate.

When using the pay-as-you-go service, the LIVI GP needs to have access to your Summary Care Record in order to issue a private prescription for any NHS repeat medication. Not all NHS patients have a Summary Care Record and this is outside of the control of LIVI. Therefore the LIVI GP will make a decision regarding the suitability of the request if the medication has not been issued by the NHS GP within the previous 3 months. If a private prescription is issued based on the NHS Summary Care Record, then the patient must give permission for LIVI to send a discharge summary of the consultation and private prescription to the patient’s registered NHS GP.

Patients using the pay-as-you-go service and who are not currently registered to a GP – e.g. because they are not permanent residents in the UK – may be able to get up to one month's supply of their usual medication if the GP feels that this is appropriate. The pay-as-you-go service is temporarily paused however, to free up more capacity to support the NHS with COVID-19.

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