How can we help you?

Here you will find the answer to the most frequently asked questions that come in to LIVI's support

Where can I pick up my prescription?

If you are a patient registered with one of our partner surgeries in the North West of England:

The GP will ask you during the consultation which specific pharmacy you would like to collect your prescription from and the pharmacy you select will become your nominated pharmacy. Please note that we are only currently able to send prescriptions to pharmacies in England. You will only be able to pick up your prescription from your nominated pharmacy.

 

If you are a patient registered with one of our partner surgeries in Surrey or a patient using the LIVI private service:

The GP will ask you during the consultation if you would like to collect your prescription from a pharmacy near your home or a pharmacy in a different location.

When the prescription is ready for collection, you will receive a message to your LIVI inbox in the app detailing which pharmacy you can collect your prescription from. You will only be able to pick up your prescription from the pharmacy specified in the message.

If you would like to collect your prescription from one specific pharmacy, we will contact that pharmacy directly to see if they can process the prescription. Please note, the requested pharmacy may not be able to process the prescription that same day. Therefore it may take up to 48 hours for your prescription to be ready.

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