How can we help you?

Here you will find the answer to the most frequently asked questions that come in to LIVI's support

If I cancel my LIVI private appointment will I receive a refund?

Cancellation of a private LIVI appointment must occur more than 15 minutes before the time that the appointment is scheduled for. If you cancel your appointment less than 15 minutes before, you will still be charged the full amount.

If you cancel your appointment more than 15 minutes before it is scheduled to start, you will receive a full refund automatically.  

If you would like to reschedule your appointment, you can do so free of charge by contacting LIVI Support by telephone.

Refunds may take 5-10 business days to be credited back to your bank account.

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