How can we help you?

Here you will find the answer to the most frequently asked questions that come in to LIVI's support

I have a question about a refund for the LIVI pay-as-you-go service

If you would like to speak to us about a refund for a pay-as-you-go LIVI consultation please contact LIVI Support over the phone on 020 3870 3029 or by email:

 Refunds will be decided in 5-10 days of the refund request but can take up to 30 days to be credited back to the patient’s bank account (or the debit will be cancelled, depending on the card issuer’s standard procedures).

The LIVI pay-as-you-go service is temporarily paused, to free up more capacity to support the NHS with COVID-19. 

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