How can we help you?

Here you will find the answer to the most frequently asked questions that come in to LIVI's support

Where can I pick up my prescription from?

The GP will ask you during the consultation, whether you would like to collect your prescription from a pharmacy near your home or a pharmacy in a different location.

If you would like to collect your prescription from a specific pharmacy, we will contact that pharmacy directly to see if they have the medication in stock and can process the prescription. Please note, if you request a specific pharmacy, it may take up to 48 hours for your prescription to be ready.

When your prescribed medication is ready for collection you will receive a message to your LIVI inbox in the app with details of which pharmacy to pick up your prescription from.

Have more questions? Submit a request