How can we help you?

Here you will find the answer to the most frequently asked questions that come in to LIVI's support

Where can I pick up my prescription from?

In some areas, the GP will discuss where you would like to collect your prescription from. Your prescription can be sent to a pharmacy close to your home or a different location. In other areas, your prescription will be sent to your nominated pharmacy.

If you request a specific pharmacy which does not have the medication in stock, we will send the prescription to the pharmacy that is closest to the requested pharmacy. 

When your prescribed medication is ready for collection you will receive a message to your LIVI inbox in the app with details of which pharmacy to pick up your prescription from.

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