How can we help you?

Here you will find the answer to the most frequently asked questions that come in to LIVI's support

How long will delivery take?

If your appointment is before 5pm, Monday–Thursday, delivery is guaranteed the next day.

If your appointment is after 5pm, Monday–Wednesday, it will take two working days for your delivery to arrive.

The delivery service only operates on weekdays – so prescriptions from appointments on Friday, Saturday and Sunday will arrive the following Tuesday.

In some cases our pharmacy partner may be able to arrange an earlier delivery – please ask when they call to take payment.

If you decide you would prefer to pick up from a pharmacy, please let our pharmacy partner know during the call and LIVI Support will contact you to arrange this.

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