How can we help you?

Here you will find the answer to the most frequently asked questions that come in to LIVI's support

How is my information stored?

All information concerning GP appointments is subject to strict confidentiality in accordance with national legal frameworks. Video consultations are not recorded and therefore not documented in any way aside from your updated medical records (held at your local GP surgery) as would be the case in an ordinary visit to a doctor.

We will never send personal information through email, text messages, push notifications or in any other marketing. All medical and personal information is kept within the app and shared with the GP only through the secure inbox.

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