How can we help you?

Here you will find the answer to the most frequently asked questions that come in to LIVI's support

What can I do to protect my personal information?

You should keep your login information secure and not share it with anyone. Only use your own smartphone or tablet to use Livi, and do not access your account on any shared devices, for example a family tablet or company phone. Ensure you do not make a note of your login details on a shared device. 

All GP appointments should take place in a private place, never in a coffee shop, library or somewhere that’s open to the public. If it is difficult to find privacy, for example, you’re in the workplace longer than expected or you cannot find privacy away from others in the household, you can change your appointment within the app and book a time where you can find privacy.

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