How can we help you?

Here you will find the answer to the most frequently asked questions that come in to LIVI's support

Can I have a LIVI appointment in a language other than English?

If you need to have a consultation in a language other than English, LIVI can offer you the following options:

  • When you are registered with LIVI and need an appointment, scroll down to the bottom of the homepage to view the list of languages our LIVI GPs speak.
  • You can then book an appointment with a GP who speaks your language.
  • We are working to have GPs who speak the full range of languages at all times. But unfortunately, at this time we cannot guarantee that a GP who speaks your language will be available at a time that suits you.
  • If we don’t yet offer your language of choice, you may prefer to seek care from your usual GP provider as they may have access to telephone translation support.
  • You may, in certain circumstances, continue to use LIVI with a friend, relative or online translation support. However, if the doctor feels this is not appropriate and they are unable to carry out a safe, high-quality consultation, they may ask you to visit alternative care providers.
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