Technical questions

  • How do I unsubscribe from LIVI?

    If you no longer want to receive emails from LIVI, click on the link at the bottom of the email where it says unsubscribe.

    If you wish to be unsubscribed as a user of the LIVI app, please contact support:

    Phone number: 033 0808 2074

    LIVI Support is open from 9:00 am to 5:00 pm on weekdays, but closed on holidays.

  • What technical support do I need to use LIVI?

    LIVI's app is available on iOS (v.10.0 or later) and Android (v.6.0 or later).

    You also need a valid passport or driving license to log in and register, as well as strong internet connectivity for the GP consultations.



  • The LIVI app does not work, what should I do?

    If you can't seem to log in to your LIVI app or the app doesn't seem to work as it should, there are a number of things you can try yourself.

    1. Verify that your operating system on your phone / tablet is supported by LIVI's app.

    2. Make sure you have a strong internet connection. Also, if you are not using a wifi connection, make sure you have allowed the LIVI app to use your mobile data (in Settings).

    3. You can also try to update the LIVI app via the App Store or Google Play, and restart the app.

    If the problems persists, please contact LIVI Support for further assistance. LIVI Support is open from 9:00 am to 5:00 pm on weekdays, but closed on holidays. We will try to respond to your message within 24 hours on weekdays.


    If you have an urgent matter or if your question concerns a GP appointment that already took place, we recommend that you contact us by phone.
    Phone number: 033 0808 2074