• How does LIVI work?

    With LIVI you can see a registered GP by video on your mobile phone or tablet. The GP can offer medical advice for symptoms that do not require a physical examination. First, download the LIVI app and sign up

    To book an appointment, follow the steps in the app. You can choose to see the next available doctor (usually within minutes) or book a specific time in the next seven days. You will then be asked to select your current NHS GP practice. This is so we can see if you are eligible for the free NHS LIVI service that we offer in partnership with local GP practices. If you are, you can continue with your booking.

    Then fill out the symptom form as prompted. You also have the option to attach photos to help the doctor more accurately diagnose your condition. If the GP believes that you are in need of medicine or further care, you will receive a prescription or referral. The GPs can write medical fit (sick) notes for issues where a physical examination is not required for the note. It is up to each doctor to make an individual assessment of you as a patient.

      

  • Opening hours

     North West Surrey (NICS) opening hours:

    Monday to Friday: 7am – 10pm

    Saturday & Sunday: 8am – 4pm.

    Rosslyn Hill Practice opening hours:

    Monday, Wednesday, Friday: 8am – 9am

    Thursday: 3:30pm – 6:30pm

    LIVI Support opening hours:

    Monday to Friday: 9am – 5pm

    Saturday & Sunday: 8am – 4pm.

  • Who are the doctors that work at LIVI?

    The doctors that you see through LIVI are all General Practitioners, and GMC certified. All of the GPs have extensive experience in providing primary care to patients.

    They work part-time with LIVI and part-time with their local physical GP surgeries in England, making them well-equipped to assess the symptoms we offer treatment for at LIVI. All GPs have also been trained to provide the best possible care through video meetings on the platform.

  • Which NHS GP practices does LIVI work with?

    You can see a list of all the NHS GP Practices we are currently partnered with here.

  • How long is the waiting time at LIVI?

    We aim to put you in touch with one of our LIVI GPs within 20-30 minutes of coming through our app. The waiting time for a drop-in meeting with our GPs varies throughout the day, but does not usually exceed an hour.