When can LIVI be used?
Can I use my account for my spouse / partner?
No, unfortunately not. Family members over 16 years old must sign up for their own LIVI account and log in with their own details and ID to book a GP consultation at LIVI.
Which symptoms can LIVI help with?
LIVI can be used for medical symptoms and problems that do not require physical examination for diagnosis. Not all health problems are well-suited for diagnosis and treatment in a virtual setting.
When booking an appointment in the LIVI app you will see a list of the most common symptoms that patients seek help for with LIVI.
Is it suitable to seek care through LIVI for all medical problems?
There may be some cases where the LIVI service is not recommended:
- You have a symptom / disorder that requires physical examination, for example you need to have your chest listened to, a joint (e.g. knee or shoulder) examined, or provide a sample.
- You are in need of controlled drugs. These are not prescribed via LIVI.
- You are in need of medicines containing pregabalin (Lyrica) or gabapentin (Neurontin).
- You want to start treatment that requires long-term and regular medical contact.
- You are in need of a fit (sick) note that may last for a long time.
Can I use LIVI abroad?
No, unfortunately LIVI currently cannot offer patients a consultation when they are abroad.
Can I book an appointment on behalf of my child?
You can seek care for your child if they are older than 2 years and under 16 through LIVI. To book an appointment for your child between the age of 2-16 years, log in to the LIVI app and then choose if you want to book a drop in appointment or schedule an appointment at a specific time. Thereafter you can choose to book the appointment for your child.
Children must be present during the appointment, just like any other appointment at a physical GP surgery.
Children who are over 16 years old can have their own LIVI account.