• Can I book an appointment on behalf of my child?

    You can seek care for your child if they are older than 2 years and under 16 through LIVI. To book an appointment for your child between the age of 2-16 years, log in to the LIVI app and then choose if you want to book a drop in appointment or schedule an appointment at a specific time. Thereafter you can choose to book the appointment for your child.

    Children must be present during the appointment, just like any other appointment at a physical GP surgery.

    Children who are over 16 years old can have their own LIVI account.

  • Can I use my account for my spouse / partner?

    No, unfortunately not. Family members over 16 years old must sign up for their own LIVI account and log in with their own details and ID to book a GP consultation at LIVI.

  • Can I see a LIVI GP abroad?

    Yes, you can see a LIVI GP while you are abroad. However, please be aware the doctor will be able to provide medical advice only. We cannot offer prescriptions or access any local health services.

  • Can I have a LIVI appointment in a language other than English?

    If you need to have a consultation in a language other than English, LIVI can offer you the following options:

    • When you are registered with LIVI and need an appointment, scroll down to the bottom of the homepage to view the list of languages our LIVI GPs speak.
    • You can then book an appointment with a GP who speaks your language.
    • We are working to have GPs who speak the full range of languages at all times. But unfortunately, at this time we cannot guarantee that a GP who speaks your language will be available at a time that suits you.
    • If we don’t yet offer your language of choice, you may prefer to seek care from your usual GP provider as they may have access to telephone translation support.
    • You may, in certain circumstances, continue to use LIVI with a friend, relative or online translation support. However, if the doctor feels this is not appropriate and they are unable to carry out a safe, high-quality consultation, they may ask you to visit alternative care providers.
  • Is it suitable to seek care through LIVI for all medical problems?

    There may be some cases where the LIVI service is not recommended:

    • You have a symptom / disorder that requires physical examination, for example you need to have your chest listened to, a joint (e.g. knee or shoulder) examined, or provide a sample.
    • You are in need of controlled drugs. These are not prescribed via LIVI.
    • You are in need of medicines containing pregabalin (Lyrica) or gabapentin (Neurontin).
    • You want to start treatment that requires long-term and regular medical contact.
    • You are in need of a fit (sick) note that may last for a long time.