• How do I cancel my appointment at LIVI?

    If you need to cancel your appointment, you can do so in the LIVI app at least 15 minutes before your original scheduled start time. To do so, click into ‘Home’ in the app under ‘Upcoming Meetings’ click ‘Cancel’.

  • How long is the waiting time at LIVI?

    The waiting time for a drop-in meeting with LIVI may vary, but usually does not exceed 30 minutes during opening hours. There are usually longer waiting times in the morning and in the afternoon, and somewhat shorter waiting time in the middle of the day.

     If you choose to book the next available appointment you will be put into a drop in queue and given an estimated waiting time, please be aware this may exceed by 30 minutes.