How can we help you?

Here you will find the answer to the most frequently asked questions that come in to LIVI's support

How does Livi work?

With Livi, you can see a registered GP by video on your mobile phone or tablet. The GP can offer medical advice for symptoms that do not require a face-to-face physical examination. First, download the Livi app from the App Store or Google Play and sign up. 

To book an appointment, follow the steps in the app. You can choose to see the next available doctor or book a specific time in the next three days. You will then be asked to select your current NHS GP practice. This is so we can see if you are eligible for the free NHS Livi service that we offer in partnership with local GP practices. If you are not eligible to use the free NHS service, you will be given the option to choose the Livi pay-as-you-go service.

Then fill out the symptom form as prompted. You also have the option to attach photos to help the doctor more accurately diagnose your condition. If the GP believes that you are in need of medicine or further care, you will receive a prescription or referral. The GPs can write medical fit (sick) notes for issues where a physical examination is not required for the note. It is up to each doctor to make an individual assessment of you as a patient. Please note that pay-as-you-go patient referrals are for private care and cannot be referred to an NHS provider.


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