About Livi

With Livi, you can see a registered GP by video on your mobile phone or tablet. The GP can offer medical advice for symptoms that do not require a face-to-face physical examination. First, download the Livi app from the App Store or Google Play and sign up. 

To book an appointment, follow the steps in the app. You can choose to see the next available doctor or book a specific time in the next three days. You will then be asked to select your current NHS GP practice. This is so we can see if you are eligible for the free NHS Livi service that we offer in partnership with local GP practices. If you are not eligible to use the free NHS service, you will be given the option to choose the Livi pay-as-you-go service.

Then fill out the symptom form as prompted. You also have the option to attach photos to help the doctor more accurately diagnose your condition. If the GP believes that you are in need of medicine or further care, you will receive a prescription or referral. The GPs can write medical fit (sick) notes for issues where a physical examination is not required for the note. It is up to each doctor to make an individual assessment of you as a patient. Please note that pay-as-you-go patient referrals are for private care and cannot be referred to an NHS provider.

Livi opening hours vary by location. Find the location of your current NHS GP practice from the list below, to see our opening hours in your area.

Alliance for Better Care (ABC) opening hours:

Monday - Friday: 7am - 10pm

Saturday & Sunday: 8am - 4pm

City Health Care Partnership (CHCP) opening hours:

Monday - Friday: 7am - 10pm

Saturday & Sunday: 8am - 4pm

East Cornwall PCN opening hours:

Monday - Friday: 6pm - 10pm

Saturday & Sunday: 8am - 4pm

Kernow GP practices opening hours:

Monday - Friday: 6pm - 10pm

Saturday & Sunday: 8am - 4pm

Northampton GP practices opening hours:

Monday - Friday: 7am - 10pm

Saturday & Sunday: 8am - 4pm

North Tyneside GP practices opening hours:

Monday - Friday: 7am – 10pm

Saturday & Sunday: 8am – 4pm

North West Surrey (NICS) GP practices opening hours:

Monday - Friday: 7am – 10pm

Saturday & Sunday: 8am – 4pm

Our Health Partnership (OHP) GP practices opening hours:

Monday - Friday: 7am- 10pm

Saturday & Sunday: 8am - 4pm

Rosslyn Hill Practice opening hours:

Monday – Friday: 8:30–9:30am, 5:30-6:30pm

Saturday & Sunday: 3:30pm–6:30pm

SDHC GP practices opening hours:

Monday - Friday: 7am - 10pm

Saturday & Sunday: 8am - 4pm

SEL GP practices opening hours: 

Monday - Friday: 7am - 10pm

Saturday & Sunday: 8am - 4pm

Surrey Downs (GPHP) GP practices opening hours:

Monday - Friday: 7am – 10pm

Saturday & Sunday: 8am – 4pm

Surrey Medical Network opening hours:

Monday - Friday: 7am – 10pm

Saturday & Sunday: 8am – 4pm

Livi pay-as-you-go opening hours:  

Monday - Friday: 8am - 10pm

Saturday & Sunday: 8am - 4pm

Livi Support opening hours:

Monday - Friday: 9am – 6pm

Saturday: 9am - 4pm

Sunday: Closed

The doctors that you see through Livi are all General Practitioners in England, and they are GMC certified. All of our GPs have extensive experience in providing primary care to patients.

They work part-time with Livi and part-time with their local physical GP surgeries in England, making them well-equipped to assess the symptoms we offer treatment for at Livi. All GPs have been trained to provide the best possible care through video meetings on the Livi app.

You can check if your NHS GP practice is partnered with Livi in the Livi app. 

We are growing rapidly, so if your NHS GP practice is not currently included, do check again soon. 

We aim to put you in touch with one of our Livi GPs within 20-30 minutes of coming through our app. The waiting time for a drop-in meeting with our GPs varies throughout the day but does not usually exceed an hour.

Livi does not currently offer an online therapy service. You can however speak to your Livi doctor about any mental health concerns. They can provide you with advice and guidance on next steps if you need additional support.