How can we help you?

Here you will find the answer to the most frequently asked questions that come in to LIVI's support

Is it suitable to seek care through Livi for all medical problems?

There may be some cases where the Livi service is not recommended:

  • You have a symptom/disorder that requires a physical examination, for example, you need to have your chest listened to, ear examined, or to provide a sample.
  • You are in need of controlled drugs. These are not prescribed via Livi.
  • You are in need of medicines containing pregabalin (Lyrica) or gabapentin (Neurontin).
  • You want to start treatment that requires long-term and regular medical contact.
  • You are in need of a fit (sick) note that may last for a long time.


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