How can we help you?

Here you will find the answer to the most frequently asked questions that come in to LIVI's support

Can I book an appointment on behalf of my child?

If you are using the NHS or pay-as-you-go service, you can book an appointment for your child if they are between the ages of 1 and 16 years old.

If it’s your first time booking an appointment for your child through the app, select ‘Book now’ and then select ‘My Child’. You will then have to fill in some basic information about your child and upload a picture of their birth certificate. This must be a full birth certificate which includes the names of both parents. After uploading the birth certificate, you will be prompted to fill in the symptom form for your child.

The next time you need to book an appointment for the same child, select ‘Book now’ and select ‘My Child’. Then click on your child’s name and it will bring you through to the symptom form.

 You can add multiple children on your app.

 Children must be present during the appointment, just like any other appointment at a physical GP surgery. Children aged 16 and over can be seen on their own Livi account.


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