How can we help you?

Here you will find the answer to the most frequently asked questions that come in to LIVI's support

Will my consultation be recorded in my medical record?

For patients eligible for the Livi NHS service:

Yes, just like with a physical visit, your consultation meeting notes will be added to your NHS electronic health record system by your NHS GP.


For patients using the Livi pay-as-you-go service:  

Your consultation meeting notes will be saved in our own medical record system, Meddbase. 

All meeting notes will be sent back to your registered GP. If you do not wish to share these notes with your NHS GP practice then please inform the Livi GP during your consultation. All children under the age of 18 must have their Livi meeting notes shared back with their registered NHS GP.


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