My medical record

A summary of your contacts with Livi will be stored in the app for you to view. This simply contains the date of any contacts and reason. It does not contain the full medical notes. These remain held by your GP practice. You can find out more information about accessing your health record here.

For patients eligible for the Livi NHS service:

Yes, just like with a physical visit, your consultation meeting notes will be added to your NHS electronic health record system by your NHS GP.

For patients using the Livi pay-as-you-go service:  

Your consultation meeting notes will be saved in our own medical record system, Meddbase. 

All meeting notes will be sent back to your registered GP. If you do not wish to share these notes with your NHS GP practice then please inform the Livi GP during your consultation. All children under the age of 18 must have their Livi meeting notes shared back with their registered NHS GP.

For patients eligible for the Livi NHS service:

Whilst booking a GP appointment through Livi, you will be asked to give your consent to allow your NHS GP access to your medical records. Your Livi GP will then be able to read and write into your NHS record, in the same way your own GP can.

For patients using the Livi pay-as-you-go service:

The GP will have access to all Livi pay-as-you-go medical record notes from previous Livi consultations. The GP will not have access to your NHS medical record, but will have access to your summary care record if you have one.