How can we help you?

Here you will find the answer to the most frequently asked questions that come in to LIVI's support

How do I register myself on the Livi app?

Search for, and select your GP practice

  1. If it’s your first time using Livi, you will be asked to search for and select your NHS GP practice. This is so we can see if you are eligible for the free NHS Livi service that we offer in partnership with local GP practices in certain areas of the UK. 
  2. You can search by your GP practice name, town or postcode. We will not ask you to deregister or leave your current surgery.
  3. Once you select your GP surgery, you will see if you are eligible for our free NHS service. If so, you will be able to book and have a free NHS GP appointment through Livi.
  4. If you are not eligible for our free NHS service, you will be given the option to use our Livi pay-as-you-go service. The pay-as-you-go service costs £59 per appointment. 

If you believe your GP surgery is one of Livi partner practices eligible for the free NHS service, please contact Livi Support on 020 3870 3029.

Details and identity verification

NHS patients:

Please ensure that your Livi profile information matches the information you are registered with at your NHS GP practice. This includes your:

  • Full Legal Name
  • Date of Birth
  • Address

You can update your Livi profile by selecting My Profile -> My Details in the Livi app.


Pay-as-you-go patients:

For our pay-as-you-go service, you will need to complete a verification process before you can book an appointment. This involves uploading a selfie and ID photograph. Your ID must be in-date and one of the following documents:

  • Passport
  • Driving Licence
  • National ID Card
  • Residence Permit

If you require any assistance with your verification, please contact our Livi Support team on 020 3870 3029.

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