How can we help you?

Here you will find the answer to the most frequently asked questions that come in to LIVI's support

How do I sign in on the Livi app?

  1. Open the app and press the ‘Sign in’ button.
  2. If you have Touch ID on your phone, you will automatically be asked to use Touch ID to sign in. This is to keep the app secure. If you don’t have Touch ID enabled, you will enter the app directly. If you haven’t set up Touch ID or have problems with it, you can disable it in your phone Settings. Make sure you delete all fingerprints saved if you choose this option. Find instructions to do this in iOS here.
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