Cost & Payment
How much does it cost to use LIVI?
The LIVI app is free to download from the App Store or Google Play.
LIVI works with local NHS GP surgeries to provide an NHS GP service. If you are
registered with one of our local NHS surgeries, the LIVI service is free of charge.
You can find out if you are registered with one of our local surgeries here.
If you are using the LIVI private service, your first appointment will be free of charge
with appointments after that costing £49 per consultation. This is inclusive of all outcomes (i.e. prescriptions, referrals, fit notes).
How do I pay for my LIVI private appointment?
You can pay for your LIVI private appointment directly in the app, using a debit or credit card.
Please note the payment will be taken directly from your bank account when you confirm the booking.
If you have a private insurance policy you may be able to claim back the cost of the consultation. Please check this with your insurance provider before booking a private LIVI appointment.
I have a question about a refund for the private LIVI service
If you would like to speak to us about a refund for a private LIVI consultation please contact LIVI Support over the phone on 033 0808 2074 or by email: firstname.lastname@example.org.
LIVI Support is open from 9am to 5pm on weekdays, but closed on weekends and holidays.
Please note, any refund issued may take 5-10 business days to be credited back to your bank account.