• Can I receive an NHS referral for secondary care through LIVI?

    For patients eligible for the LIVI  NHS service:

    Yes, you can receive an NHS referral for secondary care through LIVI. 

    Information about the referral and details of who to contact will be sent to you in the LIVI app after your consultation.

    Please note, NHS referrals are processed between 9am and 6pm, Monday to Friday.

     

    For patients using the LIVI pay-as-you-go service (when it resumes):

    You cannot get a referral back into NHS services if you are using the LIVI pay-as-you-go service.

    We can issue a private referral, which can be used to see a private provider of your choice. You will be sent the private referral via an inbox message to your LIVI app which you can then print or email if you wish to do so. Please note, private referrals are processed between 9am and 6pm, Monday to Friday.

  • Can I receive a private referral for secondary care through LIVI?

    If you are using the NHS or pay-as-you-go service (when it resumes), you can receive a private referral for secondary care.

    Your private referral will be sent the details via an inbox message to your LIVI app which you can then print or email if you wish to do so.

    Please note private referrals are processed between 9am and 6pm, Monday to Friday.

  • Can I be referred for a physical GP appointment?

    For patients eligible for the LIVI NHS service:

    If the GP believes you are in need of further primary care then where possible they will book you in for a physical GP appointment with a local NHS GP hub.

    If you are in need of urgent care, the GP will advise you to go to your nearest urgent care centre, out-of-hours GP or emergency department as appropriate

     

    For patients using the LIVI pay-as-you-go service (when it resumes): 

    Unfortunately, we are unable to book patients in for a physical appointment at an NHS GP surgery. However, if you are in need of urgent care, you may be advised to go to your nearest urgent care centre or appropriate healthcare provider.