• Can I get a fit (sick) note through LIVI?

    Through LIVI, GPs can write you a fit note on the condition that there is no requirement for a physical examination to issue the note. It is up to each GP to make an individual assessment of you as a patient.

    Please note, GPs at LIVI do not write fit notes for the first 7 calendar days of your illness. If this is required, self-certification can be done via the Government Digital Services website. GPs at LIVI do not write fit notes for longer than 14 days and are unable to back-date the notes.

  • How do I retrieve my fit (sick) note?

    The fit note will be sent to your inbox in the LIVI app, attached as a PDF file.

    Open the app and click on the inbox tab at the bottom of the screen. By clicking on the message, you will now be able to see the fit note on the screen in your phone or tablet.

    Click on the fit note again. You will now get an icon in the lower left corner (a square with an arrow in). Click on it and you will see the different options. You can then choose to print or email the fit note.

    Please note fit notes are processed between 9 am and 6 pm Monday - Friday.

    If you have any issues with obtaining your fit note please email LIVI support on support@livi.co.uk or call 020 3870 3029.