How can we help you?

Here you will find the answer to the most frequently asked questions that come in to LIVI's support

Can I get help for acne with Livi?

You can seek care through Livi if you have problems with acne.

Seeing a GP through Livi regarding your acne is appropriate if:

  • You are out of medication that you have been previously prescribed for your acne
  • You find that medicines you have been previously prescribed do not help
  • The acne is affecting your everyday life

Severe acne and any infected rashes should be physically investigated.

Before your appointment starts, you have the opportunity to fill out a symptom form. In this form you can attach pictures of your acne. From these pictures, the GP can have a better look at the acne which will help them to treat you. The GP can also write referrals to specialists if they believe it appropriate. It is up to each individual GP to make an assessment of what is appropriate for each patient.

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