Sleeping disorders

  • Can Livi help with sleeping disorders?

    Sleeping disorders are one of the most common problems we help out with. There are lots of lifestyle changes that can help, that a doctor can go through with you.

    The GP consultation is held via a video call. Download our Livi app from the App Store or Google Play to book an appointment today.

Depression and anxiety

  • Can Livi help with depression and anxiety?

    You can contact Livi if you suspect that you are depressed or have experienced symptoms of depression. When suffering from depression it is important to seek care as quickly as possible. Treatment is often easier and has a shorter process if started in time.

    Through Livi, you can have a GP appointment via a video call. The GPs can help you to better understand your problems as well as give you advice and support on how to deal with things that today feel difficult. 

    The GPs can help with diagnoses, examine any other causes of symptoms, discuss drug treatment (e.g. antidepressants, anxiolytics or sleep promotion), and also discuss sick leave (maximum 7 days of sick leave from the first day of illness). On some services, our clinicans can provide sick notes but these are unable to be backdated. Please note that the GPs do not prescribe medication classified as narcotics. 


Sore throat, allergies and asthma

  • Can Livi help me with a sore throat and cough?

    You can seek help via Livi for a sore throat or a cough and the doctor can provide medical advice to you.

    Livi GPs can give prescriptions for acute conditions. In some cases, we can also give emergency prescriptions for a repeat medication – only if the patient is already taking this medication and has run out completely. The patient will be redirected to their registered GP for the second script. 

    Please Note: any antibiotics or other medicines that require samples for diagnosis cannot be prescribed through Livi.

  • Can Livi help me with asthma?

    If you have previously been diagnosed with mild asthma, you can seek to continue your care for this with Livi. Through a GP video consultation, the GPs can help you with determining what triggers your asthma. In knowing this, we can then find and prescribe the best medicines to treat your asthma.

    You can also get answers to any of your questions about asthma and allergies.

    NB If you are experiencing an acute flare of your asthma, it is much better that you should seek an appointment at a health centre.

  • Can Livi help me with my allergies?

    Through a video GP consultation, you can receive help for most allergies. The GPs can find the right course of treatments and prescribe appropriate medication when needed.

    Medicines for acute treatment, can be prescribed if the GP believes it is necessary.

    Livi is not appropriate if you are experiencing a severe allergic reaction (e.g. nut allergy), where you should contact the emergency services.

Skin problems

  • Can Livi help with psoriasis?

    It is appropriate to contact a GP through Livi regarding your psoriasis if:

    • You are out of medication you have been previously prescribed for your psoriasis
    • You find that the medicine you have been prescribed previously doesn't help
    • Psoriasis affects your everyday life

    More complex skin psoriasis and joint psoriasis should be physically examined.

  • Can Livi help with rashes on my face and body?

    There are many different reasons for why you may be experiencing skin rashes on your face and body. It is important to first establish what type of rash in order to find the best course of treatment.

    With Livi, you can see a GP through a video call and get help with diagnosis and treatment. We can also, if necessary, prescribe medication or write a referral to another healthcare provider.

  • Can I get help for acne with Livi?

    You can seek care through Livi if you have problems with acne.

    Seeing a GP through Livi regarding your acne is appropriate if:

    • You are out of medication that you have been previously prescribed for your acne
    • You find that medicines you have been previously prescribed do not help
    • The acne is affecting your everyday life

    Severe acne and any infected rashes should be physically investigated.

    Before your appointment starts, you have the opportunity to fill out a symptom form. In this form you can attach pictures of your acne. From these pictures, the GP can have a better look at the acne which will help them to treat you. The GP can also write referrals to specialists if they believe it appropriate. It is up to each individual GP to make an assessment of what is appropriate for each patient.

  • Can Livi help with chickenpox?

    For some adults, antiviral treatment for chickenpox may be prescribed by Livi, but it is only effective if started early in the course of the disease.

  • Can I get help for eczema with Livi?

    Through a Livi GP consultation, you can get help with your eczema and what may have triggered it. 

    We can provide information around different treatment options. If non-prescription medicines have not been effective previously, we are able to prescribe other medicines that can give better outcomes.

  • Can Livi help with skin problems?

    You can seek care through Livi if you have skin problems.

    Before your consultation starts, you have the opportunity to fill out a symptom form. In this form you can attach photos. The photos will be looked at by your GP before the consultation and will help them to treat you. GPs can write referrals to specialist if they believe it to be appropriate. It is up to each individual doctor to make an assessment of what is appropriate for you. 

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Nausea & vomiting

  • Can Livi help with nausea and vomiting?

    There could be various reasons to why you're feeling nauseous or vomiting. Nausea is the body's way of telling you something isn't right while vomiting is the body's defence mechanism for getting rid of toxins. Nausea and vomiting may be caused or affected by:

    • Food poisoning
    • Gastric ulcer
    • Motion sickness
    • Medication
    • Reactions to different smells or flavours
    • Infections
    • Emotional stress
    • Alcohol
    • Pregnancy

    Through Livi you can see a GP via video who can help to find the cause of your nausea and vomiting. Contact with Livi is appropriate if: 

    • You have been vomiting for more than 12 hours
    • You have been nauseous for more than 12 hours
    • You show signs of dehydration
    • You have felt nauseous for a longer period of time and might be pregnant

    Long-term symptoms may be the result of a more serious disease and you should be examined by a doctor at a health centre.

    You should contact the emergency services for immediate medical advice if you have:

    • Hit your head
    • Have a stiff neck and heavy headache
    • Confusion or drowsiness
    • Inability to stand up
    • Blood in your vomit
    • Severe abdominal pain
    • High fever (over 39.5°)
    • Diarrhoea
    • High heart rate and breathing difficulties
    • Problems with passing urine in the last 18 hours

Contraceptives, UTIs, Erectile Dysfunction and STDs

  • Can Livi help with erectile problems?

    Most men will suffer from some sort of erection problems at sometime during their lives. Erectile problems can affect men of all ages.

    A video consultation with a GP through Livi is appropriate if you wish to:

    • Get help finding the cause of erection problems
    • Get help in finding the right treatment and get medicine if needed
    • Get information and advice


  • Can I get help with urinary infections through Livi?

    If you are a woman and suspect that you have a urinary infection you can get help with treatment via Livi. 

    The GPs can diagnose and prescribe appropriate treatment through Livi. A mild urinary infection does not usually require sampling for diagnosis and treatment.

    Men with symptoms of urinary infections must be examined and samples must be taken. Therefore the GP will refer men to a physical healthcare provider for this.

  • Can Livi prescribe contraceptive medications?

    If you have up-to-date blood pressure, weight and height readings, a Livi GP is able to prescribe contraceptives if they deem it appropriate.


  • Can Livi prescribe medication for cold sores?

    Cold sores on the lips and around the mouth are very common and are caused by a type of herpes virus. Cold sores typically settle within 7-10 days, usually requiring no treatment.  Many people will continue to carry this virus in their body for the rest of their life. The virus will usually be silent, but occasionally it becomes active and causes a recurrent outbreak of cold sores. 

    Livi can provide advice which includes reassurance and treatment advice.  There are various over-the-counter medications, which the GP can advise you on.

    There are also prescription antiviral creams that you can use on the lesions. If you have severe outbreaks, or are susceptible to infection, your GP may prescribe you an antiviral tablet.

Back pain

  • Can Livi help with back pain?

    Through Livi you can, via a video GP consultation, get help to find out what might be the cause of your back pain. You can get advice on how to self-manage your problem with exercises and medications, and also discuss whether you may require a referral to a physiotherapist or musculoskeletal specialist now or in the future.

    Back pain is a common problem experienced by many people during different stages of their lives. Fortunately, the pain is rarely due to a serious disease. Most cases of back pain should not significantly affect your lifestyle if it is well taken care of.

    One of the most common causes of back pain is that you've made a fast and unusual movement. Too much stress can also cause back pain. An incorrect movement may occur, for example, in sports where you rotate your body heavily. Too much strain on the back may result from lifting heavy things where you are using your back, instead of using your legs, also called lumbago. Weakness in the back can also be caused by a sluggish body position and that some muscles do not get the right training.

     Very rarely, a serious disease can present with back pain.  With serious disease, other symptoms are often associated with the pain, such as:

    • Leg numbness and weakness,
    • Urinary or bowel incontinence
    • Fever with severe back pain 

     If you have these additional symptoms, we will not be able to help you via Livi and you should urgently see a doctor at a physical health centre.

    If you currently have cancer and have developed back pain, you should visit a health centre to see a doctor in person.

    A back-related accident or a fall should also be followed up with a visit to a health centre to see a doctor in person.



    The best thing to do if you are in pain is to move carefully. Take slow walks in comfortable shoes and stretch your back muscles properly. Avoid sitting down as much as possible. Rest does not make your back better, your muscles need to be activated. Painkillers can help if the pain is overwhelming. A physiotherapist or chiropractor can advise you on which treatment method is best for your type of pain.

     Seek care if the back pain does not pass within 1-2 weeks.

Eyes & Ears

  • Can Livi help with eye problems / inflammation?

    Ocular inflammation usually passes by itself after a few days as long as you keep your eyes clean, are careful with hand hygiene and change your towels often. 

    However, sometimes the inflammation might not go away and you may require treatment with antibiotics.

    Download Livi on your smartphone for advice and possible treatment for eye inflammation.

  • Can Livi help with ear problems & infections?

    Through Livi you can get help with pains and symptoms that are possible to diagnose without having a physical examination.

    Because ear infections and ear problems  require a physical examination, we will usually refer you to your local GP surgery or a specialist.