• How quickly after my consultation will my prescription be ready to collect?

    Prescriptions normally take a few hours to process. Please make sure you check your app for any updates about your prescription.

    Please note, patients who request a specific pharmacy may have to wait up to 48 hours for prescriptions to be ready to collect.

  • How will I be notified that my prescription is ready for collection?

    When your prescription is ready for collection you will receive a message in the LIVI inbox in the app to let you know which pharmacy you can pick up your prescription from.

  • Where can I pick up my prescription from?

    The GP will ask you during the consultation, whether you would like to collect your prescription from a pharmacy near your home or a pharmacy in a different location.

    If you would like to collect your prescription from a specific pharmacy, we will contact that pharmacy directly to see if they have the medication in stock and can process the prescription. Please note, if you request a specific pharmacy, it may take up to 48 hours for your prescription to be ready.

    When your prescribed medication is ready for collection you will receive a message to your LIVI inbox in the app with details of which pharmacy to pick up your prescription from.