• Can I get prescriptions through Livi?

    NHS prescriptions

    Your prescription can be obtained from any pharmacy by providing them your NHS number, unless you have a nominated pharmacy. 

    PRIVATE prescriptions

    You will receive a code which then can be used at any pharmacy to access our prescriptions portal. This portal is exclusive to pharmacists and the staff should have been trained on it. Simply present them the code, in case of any issues, bring your ID as well.


  • Can I get repeat prescriptions through Livi?

    In general, Livi GPs do not issue routine repeat prescriptions. However, in an emergency, Livi GPs are able to issue an emergency supply of medication for a maximum of 28 days, if the GP decides that the request is appropriate.

    When using the Livi pay-as-you-go service, the Livi GP needs some additional information in order to safely prescribe your repeat medication. This may include your NHS Summary Care Record. Not all patients have a Summary Care Record and this is outside of the control of Livi. It can be useful for the GP to see a prescription or the box of the medication.

    If a private prescription is issued based on the NHS Summary Care Record, then the patient must give permission for Livi to send a discharge summary of the consultation and private prescription to the patient’s registered NHS GP.

    Patients using the pay-as-you-go service and who are not currently registered to a GP – e.g. because they are not permanent residents in the UK – may be able to get up to one month's supply of their usual medication if the GP feels that this is appropriate. 

  • Can Livi GPs prescribe all medications?

    No. Livi GPs do not currently prescribe medication that is subject to stricter controls (such as controlled drugs). Narcotic medications include benzodiazepines, sleeping tablets, pregabalin, gabapentin and strong opioids such as morphine and tramadol.

    There are also certain medications that can be prescribed within our pay-as-you-go service, but not within our NHS service as they are not permitted under NHS prescribing limitations (such as prescription treatments for male pattern baldness).  

    You can find more information about NHS prescribing guidelines here.

    This does not prevent Livi GPs discussing these treatments and advising you how you can obtain them.


  • How much will my prescription cost me?

    For patients eligible for the Livi NHS service:

    In England, there is a standard charge per item on a prescription. Some patients are entitled to free prescriptions. You can find out if you are entitled to free prescriptions here

     For patients using the Livi pay-as-you-go service:

    The cost of a pay-as-you-go prescription varies depending on the medication prescribed. You will therefore be charged the cost of the medication and a private dispensing fee – not the set NHS prescription charge. NHS  prescription charge exemptions do not apply.

  • How do I get my prescription?

    You can collect your prescription directly from a pharmacy. For patients using our pay-as-you-go service, your GP will give you further instructions as to how to redeem your private prescription using a 13-digit-code.