• Can I get prescriptions through Livi?

    As with any other GP appointment, the GP will evaluate your condition and decide what the best treatment is for you. If the GP thinks you need medication, they will write you a prescription.

    This will be an NHS prescription for patients using the NHS service and a private prescription for those using the pay-as-you-go service.


  • Can I get repeat prescriptions through Livi?

    In general, Livi GPs do not issue routine repeat prescriptions. However, in an emergency, Livi GPs are able to issue an emergency supply of medication for a maximum of 7 days, if the GP decides that the request is appropriate.

    When using the Livi pay-as-you-go service, the Livi GP needs to have access to your Summary Care Record in order to issue a private prescription for any NHS repeat medication. Not all NHS patients have a Summary Care Record and this is outside of the control of Livi. Therefore the Livi GP will make a decision regarding the suitability of the request if the medication has not been issued by the NHS GP within the previous 3 months. If a private prescription is issued based on the NHS Summary Care Record, then the patient must give permission for Livi to send a discharge summary of the consultation and private prescription to the patient’s registered NHS GP.

    Patients using the pay-as-you-go service and who are not currently registered to a GP – e.g. because they are not permanent residents in the UK – may be able to get up to one month's supply of their usual medication if the GP feels that this is appropriate. 

  • Can Livi GPs prescribe all medications?

    No. Livi GPs do not currently prescribe medication that is subject to stricter controls (such as controlled drugs). Narcotic medications include benzodiazepines, sleeping tablets, pregabalin, gabapentin and strong opioids such as morphine and tramadol.

    There are also certain medications that can be prescribed within our pay-as-you-go service, but not within our NHS service as they are not permitted under NHS prescribing limitations (such as prescription treatments for male pattern baldness).  

    You can find more information about NHS prescribing guidelines here.

    This does not prevent Livi GPs discussing these treatments and advising you how you can obtain them.


  • How much will my prescription cost me?

    For patients eligible for the Livi NHS service:

    In England, the NHS prescription charge is set at £9.00 per item. Some patients are entitled to free prescriptions,. You can find out if you are entitled to free prescriptions here

     For patients using the Livi pay-as-you-go service:

    The cost of a pay-as-you-go prescription varies depending on the medication prescribed. You will therefore be charged the cost of the medication and a private dispensing fee – not the set NHS prescription charge. NHS  prescription charge exemptions do not apply.

  • How do I get my prescription?

    You can collect your prescription directly from a pharmacy. The GP will ask you which pharmacy you prefer during your consultation. We do not currently offer a prescription delivery service.