• Can I obtain an acute prescription through LIVI?

    For patients eligible for the LIVI NHS service:

    As during any other physical GP appointment, your GP will evaluate your condition and assess what the best treatment is for you. If your GP believes that you are in need of medication they will write you an NHS prescription.

    For patients who are using the LIVI private service:

    As during any other physical GP appointment, your GP will evaluate your condition and assess what the best treatment is for you If your GP believes that you are in need of medication they will write you a private prescription.

    GP's at LIVI cannot prescribe medication that is classified as narcotic medication.

    Please note that certain items can be prescribed within our private service, but not within our NHS service since they are not permitted under NHS prescribing limitations. Examples of this include:

    • Creams for male pattern baldness.
    • Self-limiting conditions

    You can find more information about NHS prescribing guidelines here

     

    This does not prevent our LIVI GPs discussing these treatments, and advising you of where you can go to obtain them.

  • Can I obtain a repeat prescription through LIVI?

    In general, LIVI do not issue repeat prescriptions. However in an emergency, LIVI are able to issue an emergency supply for a maximum of 7 days.

    Patients using the private service who are not currently registered to a GP, for example are not permanent residents in the UK, can get up to one month's supply of a repeat prescription.

  • Where can I pick up my prescription?

    If you are a patient registered with one of our partner surgeries in the North West of England:

    The GP will ask you during the consultation which specific pharmacy you would like to collect your prescription from and the pharmacy you select will become your nominated pharmacy. Please note that we are only currently able to send prescriptions to pharmacies in England. You will only be able to pick up your prescription from your nominated pharmacy.

     

    If you are a patient registered with one of our partner surgeries in Surrey or a patient using the LIVI private service:

    The GP will ask you during the consultation if you would like to collect your prescription from a pharmacy near your home or a pharmacy in a different location.

    When the prescription is ready for collection, you will receive a message to your LIVI inbox in the app detailing which pharmacy you can collect your prescription from. You will only be able to pick up your prescription from the pharmacy specified in the message.

    If you would like to collect your prescription from one specific pharmacy, we will contact that pharmacy directly to see if they can process the prescription. Please note, the requested pharmacy may not be able to process the prescription that same day. Therefore it may take up to 48 hours for your prescription to be ready.

  • How much will my prescription cost me?

    For patients eligible for the LIVI NHS service:

    In England the NHS prescription charge is set at £8.80 per item. Some patients are entitled to free prescriptions, you can find out if you are entitled for free prescriptions here.

     

    For patients who are using the LIVI private service:

    The cost of a private prescription varies depending on the item. You will therefore be charged for the cost of the medication and not the set NHS prescription charge.